Effective Writing and Communication Skills

Course Description
This foundational course teaches the basics of good writing and communication skills. Students
learn how to write grammatically-correct reports and focus on the interactive processes of
transmitting and/or exchanging messages, information and/or understanding within
individuals, groups, and organizations. The course examines the factors and circumstances
that influence the flow and impact of messages, information, and understanding among
individuals, groups and organizations.

Course Objective
At the end of the course, students should be able to:
understand the necessity for accurate and effective written and verbal communication
understand the basic concepts, principles, techniques and proficiency required for
design and implement appropriate communication systems and procedures in various
settings

Course Outline
Introduction to Communication Skills
The Concept of Communication
Introduction to Communication Theory
The Communication Process
Elements/Aspects of communication
Forms/Classification of Communication
Importance of Good Communication
Communication Media
Introduction to Communication Media
Oral Communication media
Written Communication media
Visual Communication media
Audio – Visual Communication media
Technological Developments in the Communication media
Barriers to Communication
Medium barriers
Physical Barriers
Comprehension barriers
Socio –Psychological Barriers
How to Overcome Barriers
Principles of Communication
Clarity
Consideration
Correctness/Authenticity.
Courtesy
Conciseness
Completeness
Interpersonal communication
Inter-cultural communicationWritten Communication
The Functions of Written Communication
The Theory and Practice of Effective Writing Skills
Key Business Writing Skills
Essential Considerations
Written Communication
Reports
Internal Memorandum
Bulletins, Journals, Circulars, and Notices
Suggestion Schemes
Oral, Visual And Audio-Visual Means Of Communication
Oral Communication
Telephone Usage
Interviews
Committees, Meetings and Conferences
Audio – Visual Communication
Class Presentations
Speeches
Effective Oral Communication

Teaching Methodology
Lectures, practical work, tutorials, group discussions, class presentations, and team work.

Course Assessment
The course will be assessed by practical exercises in class (60%) and a final written
examination (40%).