With the amendment of the Financial Institutions Act (FIA) to authorise Banks to conduct Agency Banking, a number of Banks are on a drive to recruit Agents. The training of these Agents have been mainly been done by the Banks or their nominated trainers before adopting them as Agents. However, with the expected turnover in these Agent locations, the Agents may need to train additional staff to handle their operations. Some of the Banks may not have adequate capacity to continue training Agents as more businesses express interest.
This course is designed to equip the Agent with not only information about Agency Banking, but also with other business management related skills. This will ultimately strengthen the Agent’s business leading to a mutually beneficial business relationship between the Banks and the Agents