In today’s business landscape, the type of experience customers have in every interface with an organisation has become a major differentiating factor for customer acquisition and retention, and hence business profitability and growth. Successful firms or organisations in the 21st Century business environment pay special attention to their service culture and practices in order to ensure the acquisition and retention of profitable relationships.
This program would train participants to imbibe the skills required to manage customer expectations in the changing world. It is designed to move customer experience with the organisation to “enjoyable experience”. The service quality and customer loyalty in all aspects of the firm’s operations are bound to improve significantly with this programme.